Services
How we can help.
We understand that no two people are the same and all situations are completely unique. This is why we offer a wide range of services to cater for you as an individual, organisation or team. Our impartial expert advice can support you when it comes to responding to respectful behaviour in your organisation and supporting and repairing relationship .
Our practice is founded on processes for creating, supporting, and repairing relationships in various organisational settings. We focus on the prevention, interpretation and response to harm and conflict occurring within these settings.
For Individuals
Conflict is always going to be an ongoing theme in our workplaces. That is because tension is actually an important part of human relationships. We need it for real growth, deep learning, and meaningful change.
When tension does show up, you don't have to handle it alone. OneResolve is here to walk alongside you. We provide the warm support and expert guidance your organisation needs to navigate these moments healthily. We help your team listen deeply, protect relationships, and transform difficult conflicts into positive steps forward
For Organisations
Conflict is a normal part of life, and it happens in every organisation. But while tension is natural, you don't have to navigate the heavy moments all by yourself.
OneResolve is here to walk alongside you. We help you find the healthiest, most respectful ways to work through disagreements. Our focus is on listening deeply, repairing trust, and turning difficult situations into opportunities for real connection and positive change.
OUR SERIVCES FOR
ORGINISATIONS
Conflict-Competent Organisations
WHAT IS IT.
We are experts in organisational culture and systems, recognising that conflict rarely occurs in isolation. While conflict is often experienced between individuals, the way it develops, escalates and is responded to is profoundly shaped by the culture, structures and systems of the organisation.
Too often, organisational responses focus on resolving individual disputes without addressing the broader conditions that contribute to conflict. Sustainable change requires looking beyond the incident itself to understand the organisational dynamics, leadership practices, communication patterns and workplace culture that influence how people relate to one another.
By working alongside organisations to strengthen their culture and systems, we help build environments where conflict can be navigated constructively rather than avoided or escalated. Moving beyond reactive responses, we support organisations to develop the capability, confidence and practices needed to foster healthy relationships, address conflict early, and create cultures where collaboration, trust and accountability can thrive.
I hoped if we ignored the tension, it would just go away. But putting a lid on it only made things worse. Anna changed that. She showed us that conflict is entirely normal and okay to talk about. The coaching built our confidence and gave us the courage to speak up early.
Senior team member , 2026
WHAT IS IT.
Many organisations rely heavily on formal complaints, investigations and disciplinary processes to respond to workplace conflict. While these processes are sometimes necessary, they are not always the most effective way to address the underlying issues or support people to move forward. They can:
Escalate conflict by reinforcing adversarial positions rather than encouraging understanding and dialogue.
Limit opportunities for people to communicate openly, rebuild trust and participate in shaping meaningful outcomes.
Focus on determining facts or assigning responsibility without addressing the relational impacts of the conflict or what is needed to move forward.
Restorative facilitation provides an alternative approach where appropriate and alongside existing legislative and organisational requirements. Guided by an independent and impartial facilitator, those involved in conflict are supported to engage in a structured, voluntary and psychologically safe conversation.
Rather than focusing solely on resolving a dispute, restorative facilitation creates the conditions for people to better understand one another's perspectives, explore the impact the conflict has had on themselves and others, and identify what is needed to rebuild trust, strengthen relationships and move forward together. By centring dialogue, accountability and connection, restorative facilitation enables participants to develop outcomes that are meaningful, practical and sustainable.
HOW IT WORKS.
A range of interconnected factors can contribute to conflict within organisations, including leadership, communication, workplace systems and organisational culture. We provide independent, strategic and practical advice to help organisations understand these dynamics and create lasting cultural change.
We work alongside organisations to identify the systemic factors that contribute to conflict and support the development and implementation of practical strategies that strengthen relationships, improve communication and build conflict capability.
Through confidential, independent advice, coaching and facilitation, we help leaders and organisations develop healthier ways of engaging with conflict, fostering cultures where trust, accountability and collaboration can flourish.
Need more information or have a question? We'd love to hear from you.
Conflict Facilitation & Restorative Conversations
HOW IT WORKS.
At OneResolve, our restorative facilitation services focus on understanding and responding to the needs of the people experiencing conflict, rather than relying solely on formal investigative or disciplinary approaches.
We recognise that no two conflicts are the same. Every restorative facilitation is tailored to the unique circumstances, relationships and needs of those involved. Our role is to create a safe, structured and impartial environment where people can engage in meaningful dialogue, deepen understanding, and determine what is needed to move forward.
The level of facilitator involvement will vary depending on the preferences and needs of the participants. In some situations, people may wish to take the lead in exploring the issues and developing their own agreements and outcomes. In others, participants may seek more active guidance from the facilitator to support communication, navigate difficult conversations and help shape outcomes that are practical, meaningful and sustainable.
Our approach is grounded in the belief that those closest to the conflict are best placed to identify what they need to repair relationships, rebuild trust and move forward, with the facilitator providing the structure and support to make those conversations possible.
OneResolve took a deeply relational approach. They didn't rush in with pre-made answers. Instead, they took the time to understand us. Through thorough, meaningful engagement, they listened deeply to our leadership and our members. They helped us uncover our true needs and built a sustainable framework that has completely revitalized our organisation's culture.
Organisation leader in 2023
Safeguarding
"Our community organisation was facing a deep personal conflict that was devastating our group. OneResolve stepped in with deep cultural respect and listened to everyone. I even found myself enjoying the process because I learnt so much about us and what had gone wrong. Anna made a really heavy situation feel safe. We found a path forward together, and relationships are restored."
— Participant in a restorative facilitation for a Not-for-Profit
Transforming Organisational Responses to Conflict
Culture and Systems Review & Reform
"Our community organisation was facing a deep personal conflict that was devastating our group. OneResolve stepped in with deep cultural respect and listened to everyone. I even found myself enjoying the process because I learnt so much about us and what had gone wrong. Anna made a really heavy situation feel safe. We found a path forward together, and relationships are restored."
— Participant in a restorative facilitation for a Not-for-Profit
WHAT IS IT.
Conflict within organisations is shaped by more than individual interactions. The systems, structures, leadership practices and organisational culture in which people work significantly influence how conflict emerges, is experienced and is responded to.
Meaningful organisational change requires moving beyond reactive responses to individual conflicts and examining the broader systems and cultural conditions that shape workplace relationships. This involves reviewing and reforming organisational policies, practices, communication approaches, leadership frameworks and cultural norms to better support constructive engagement with conflict.
OneResolve provides strategic and practical support to help organisations undertake systemic and cultural reviews, identify factors that influence conflict, and develop meaningful reforms that strengthen organisational capability. We work alongside organisations to transform their responses to conflict, foster healthier relationships, improve collaboration and embed sustainable approaches that support accountability, trust and connection.
Learning & Coaching for conflict capability
WHAT IS IT.
Ongoing learning and coaching are essential in supporting organisations to understand, navigate and respond constructively to conflict. Building conflict capability requires more than having policies and procedures in place; it requires developing the knowledge, skills and confidence of individuals and teams to recognise conflict, engage in meaningful dialogue and contribute to healthy workplace relationships.
Our training and coaching supports organisations to build shared understanding of conflict, strengthen communication practices and develop collective commitment to approaches that value accountability, connection and constructive engagement.
Education and coaching can support your organisation to:
build awareness and understanding of the factors that influence conflict within organisational environments.
create opportunities for open, respectful and transparent dialogue amongst members.
strengthen confidence in responding to challenging conversations and complex situations.
develop a culture where conflict is approached as an opportunity for learning, growth and stronger relationships.
support individuals and teams to contribute to a more collaborative and connected organisational culture.
HOW IT WORKS.
OneResolve takes a whole-of-organisation approach to understanding conflict, recognising that individual incidents are often influenced by a range of interconnected factors within organisational systems and culture.
Our reviews examine the conditions in which conflict emerges, how it is experienced, and how organisations currently respond. This includes exploring organisational structures, policies, leadership practices, communication patterns, decision-making processes, workplace relationships and cultural norms that may influence how conflict is navigated.
Through a collaborative review process, we identify strengths, challenges and opportunities for improvement, supporting organisations to move beyond reactive responses and develop more effective, relational and sustainable approaches to conflict.
OneResolve works alongside organisations to review and reform systems, practices and culture so they can build greater capability to understand, respond to and learn from conflict. This enables organisations to move beyond compliance-driven approaches and towards cultures of good practice, where relationships, accountability, trust and constructive dialogue are embedded into everyday organisational life.
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HOW IT WORKS.
OneResolve develops and delivers tailored training and education programs designed to meet the specific needs of your organisation.
We specialise in creating and implementing learning programs that strengthen organisational capability to understand, navigate and respond to conflict. Our approach supports individuals, teams and leaders to develop the knowledge, skills and confidence needed to foster healthy relationships, engage in constructive dialogue and contribute to positive cultural change.
We provide leadership coaching and development for those responsible for decision-making, organisational culture and systems improvement, supporting leaders to build the capability to recognise conflict dynamics, respond effectively and create environments where accountability, trust and connection are prioritised.
Ask us how we can support your organisation to build stronger relationships and develop sustainable conflict capability.
“I was completely overwhelmed by a difficult relationship at work. The coaching from OneResolve gave me the practical tools and confidence I needed. I learned how to express my needs clearly and handle tough conversations safely. It completely changed how I show up to work.
- A senior executive who was supported following a facilitation process, 2025.
OUR SERVICES FOR
INDIVIDUALS
WHAT WE OFFER.
At OneResolve we understand that there are multiple perspectives to any given situation. As part of our individual services we can offer private and confidential expert advice and support to help people navigate responses to experiences of harm or conflict which listens to the needs of all the people involved.
We prioritise the needs of those most impacted and ensure that the services we provide specifically accommodate the particular nature of the harm or conflict and the desired outcomes for those involved.
Our work with individuals focuses on the development as well as the implementation of restorative practices particularly in response to reports and disclosures of harm and conflict that meets two main accountability objectives:
To assess as well as understand and mitigate risk of further harm to the person harmed and others.
To offer a trauma-informed and survivor centred restorative processes when all relevant legislative and regulatory obligations have been met.
We have an anonymous resource for individuals who might be seeking advice and support. If you feel as though you have more questions, please click here.